Garmineo Refund Policy

This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made through the Garmineo website (the “Website”) of GPS-enabled products (collectively, “Products”). By purchasing Products from Garmineo (“we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to comply with the requirements and processes outlined below. This Policy is supplementary to Garmineo’s Terms of Purchase and Privacy Policy—if there is a conflict, the Terms of Purchase shall take precedence.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: The refund request must be initiated within 60 days of the Product’s delivery date (as confirmed by the shipping carrier’s delivery confirmation). Requests made after this period will not be processed.
  • Product Condition: The Product must be in its original, unused, and undamaged condition. This includes:
  • No signs of wear, use, or installation (e.g., no scratches on GPS screens, no activation of pre-installed software, no modification to hardware).
  • All original packaging, tags, manuals, accessories (e.g., charging cables, mounting brackets for automotive/marine GPS devices), and proof of purchase (order confirmation email or packing slip) must be included with the returned Product.
  • Return Authorization: You must first obtain a Return Merchandise Authorization (RMA) number by contacting Garmineo’s customer support team (see Section 5 for contact details). Returns sent without an RMA number will be rejected, and no refund will be issued.

1.1 Exceptions to Refund Eligibility

The following scenarios are not eligible for refunds:

  • Customized or Personalized Products: Products modified to your specific request (e.g., engraved GPS devices, custom-configured aviation navigation tools) cannot be refunded, unless the customization is incorrect or the Product is defective.
  • Damaged Due to Misuse: Products damaged as a result of improper use, neglect, accidents, or failure to follow user manuals (e.g., submerging a non-waterproof sports GPS in water, dropping a marine GPS device) are not eligible for refunds.
  • Missing or Altered Items: Products returned without all original accessories, packaging, or proof of purchase, or with altered serial numbers (if applicable), will not qualify for a refund.
  • Final Sale Items: Any Product marked as “Final Sale” on the Website at the time of purchase is non-refundable, unless the Product is defective (see Section 4 for defective Products).

2. Refund Request Process

To request a refund, follow these steps:

  1. Initiate the Request: Contact Garmineo’s customer support team at [email protected] with the following information:
  • Your full name and order number (found in the order confirmation email).
  • The delivery date of the Product (from the shipping confirmation email).
  • A detailed reason for the refund request (e.g., “Product does not meet expectations,” “ordered the wrong model”).
  • Photos of the Product (including packaging and accessories) if claiming damage or defect (optional but recommended to speed up processing).
  1. Obtain RMA Number: Our customer support team will review your request within 2 business days. If approved, we will send you an RMA number via email, along with a prepaid shipping label (for global returns, no shipping fees will be charged to you—consistent with Garmineo’s free global shipping policy).
  2. Return the Product: Package the Product securely (using the original packaging if possible) and attach the prepaid shipping label. Drop off the package at the designated carrier location within 7 days of receiving the RMA number—delays beyond this period may result in your refund request being canceled.
  3. Product Inspection: Once we receive the returned Product (typically 3–7 days after you ship it, depending on your location), our team will inspect it to verify compliance with eligibility criteria (Section 1). We will notify you via email within 2 business days of inspection to confirm whether your refund is approved or rejected.

3. Refund Processing and Timeline

3.1 Refund Approval

If your refund is approved:

  • Refund Method: The refund will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). We cannot issue refunds to alternative payment methods unless the original method is no longer active (proof of inactivity may be required).
  • Processing Time: We will initiate the refund within 1–2 business days of confirming the Product meets eligibility criteria. Once initiated, the time it takes for the refund to appear in your account depends on your payment provider:
  • Credit/debit cards: 5–10 business days (processing times vary by card issuer).
  • PayPal: 3–5 business days.
  • Bank transfers: 7–10 business days (for orders paid via direct bank transfer).

3.2 Refund Amount

The refund amount will be equal to the total purchase price of the returned Product (excluding any local customs duties or taxes paid by you for international orders—these fees are collected by local authorities and cannot be refunded by Garmineo). If you received a discount or promotional code for the purchase, the refund will reflect the discounted price paid, not the original list price.

4. Refunds for Defective or Incorrect Products

4.1 Defective Products

If you receive a Product that is defective (e.g., GPS signal fails to connect, screen malfunctions, battery does not hold a charge) upon delivery or within the 60-day refund period:

  • You may choose between a full refund or a replacement Product (if available).
  • You are not required to pay for return shipping—we will provide a prepaid label, and the replacement Product will be shipped to you for free (global shipping applies).
  • To qualify, you must provide photos or a brief description of the defect when requesting the RMA number, and our team may request additional details to verify the issue.

4.2 Incorrect Products

If we ship the wrong Product (e.g., you ordered a marine GPS but received a sports fitness tracker), we will:

  • Cover all return shipping costs for the incorrect Product.
  • Ship the correct Product to you for free (with delivery estimated within 5 days of shipping, per our standard delivery timeline).
  • Alternatively, if you prefer a refund instead of the correct Product, we will issue a full refund within the standard processing timeline (Section 3.1).

5. Cancellations and Refunds for Unshipped Orders

If you wish to cancel an order before it is shipped (you will receive a shipping confirmation email once the order is dispatched):

  • Contact customer support at [email protected] with your order number and cancellation request.
  • We will cancel the order immediately if it has not yet been processed for shipping, and issue a full refund within 3–5 business days (to the original payment method).
  • If the order has already been shipped, you will need to follow the standard return and refund process outlined in Sections 1–3.

6. Refund Rejections and Disputes

If your refund request is rejected (e.g., Product is used, missing accessories, or request is outside the 60-day window), we will notify you via email with the reason for rejection. You may:

  • Request a re-inspection of the Product (provide additional evidence or details to support your claim) within 5 business days of the rejection notice.
  • Choose to have the Product returned to you (you will be responsible for paying the return shipping cost, which will be invoiced to you before the Product is dispatched).

If you disagree with our refund decision, you may escalate the issue by replying to the rejection email or contacting our customer support manager at [email protected]—we will review the dispute and provide a final decision within 7 business days.

7. Contact Us

For questions, concerns, or to initiate a refund request, contact Garmineo’s customer support team:

  • Email: [email protected]
  • Response Time: We aim to respond to all refund-related inquiries within 2 business days (Monday–Friday, 9:00 AM–5:00 PM UTC).

8. Changes to This Policy

Garmineo reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Policy on the Website, with a new “Last Updated” date at the top of the page. We encourage you to review this Policy periodically before requesting a refund—your continued use of the Website to make purchases constitutes acceptance of the revised Policy.

Last Updated: 2025.09.22