Garmineo Privacy Policy

This Privacy Policy explains how Garmineo (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information and other data when you interact with our website (including any subdomains), use our GPS-enabled products and services (collectively, “Services”), or engage with us in other ways (e.g., customer support, purchases). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We may update this Policy from time to time, and we will notify you of material changes by posting the updated version on our website with a revised “Last Updated” date.

1. Information We Collect

We collect information to provide, improve, and secure our Services, and to deliver a personalized and reliable experience. The types of information we collect include:

1.1 Personal Information

This is information that can be used to identify you directly or indirectly. We may collect:

  • Contact Information: Such as your name, email address (e.g., the address you use to communicate with us at [email protected]), phone number, shipping and billing addresses (when you purchase our products).
  • Account Information: If you create an account on our website, we collect your username, password (stored in encrypted form), and account preferences (e.g., notification settings).
  • Payment Information: When you make a purchase, we may collect payment details (e.g., credit card number, billing address) through our third-party payment processors (we do not store full payment card information ourselves—see Section 4 for details on third-party service providers).
  • User-Generated Content: Any information you submit through our website (e.g., reviews, feedback, or messages sent via customer support).

1.2 Usage and Technical Information

We collect data about how you use our Services and the devices you use to access them, including:

  • GPS and Location Data: If you use our GPS-enabled products (e.g., sports wearables, marine navigation systems, automotive GPS), we may collect location data generated by the device to provide core functionality (e.g., real-time navigation, distance tracking, safety alerts). This data is collected only when you use the relevant feature and with your explicit consent (you can manage location permissions through your device settings).
  • Website Usage Data: Information about your interactions with our website, such as pages visited, time spent on pages, links clicked, search queries, and referral sources (e.g., how you found our website).
  • Device and Technical Data: Details about the device you use to access our Services, including device model, operating system (OS) version, unique device identifiers (e.g., IMEI, MAC address), IP address, browser type, and network connection information (e.g., Wi-Fi or cellular).
  • Log Data: Automatic logs of your interactions with our Services, such as access times, error messages, and system activity.

1.3 Consensual Third-Party Information

We may receive personal information about you from third parties if you have given them permission to share it with us. For example:

  • From payment processors (to confirm transaction details).
  • From social media platforms (if you choose to sign up or log in to your Garmineo account using a social media account).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: Including processing your purchases, delivering products to your shipping address, activating and supporting our GPS-enabled devices (e.g., troubleshooting technical issues), and providing navigation, tracking, or safety features.
  • To Improve Our Services: Analyzing usage data to identify trends, enhance website functionality, optimize product performance (e.g., refining GPS accuracy), and develop new features or products that meet user needs.
  • To Communicate With You: Sending you important updates (e.g., order confirmations, shipping notifications, product recalls or safety alerts), responding to your inquiries or customer support requests (via email at [email protected] or other channels), and providing information about our Services (e.g., new product launches, promotions) if you have opted in to receive such communications.
  • To Ensure Security: Protecting our Services, users, and data from unauthorized access, fraud, theft, or other malicious activities. This includes monitoring for suspicious activity, enforcing our Terms of Service, and complying with legal obligations related to security.
  • To Personalize Your Experience: Tailoring our website content, product recommendations, and marketing communications to your preferences (e.g., suggesting sports fitness devices based on your past purchases or usage).
  • To Comply With Legal Obligations: Using and disclosing information as required by law, regulation, court order, or other legal processes (e.g., responding to a subpoena, complying with tax or consumer protection laws).

3. How We Protect Your Information

We take the security of your information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using industry-standard encryption (e.g., SSL/TLS for website traffic, AES for stored data) to secure personal information, especially sensitive data like account passwords and location data.
  • Access Controls: Limiting access to personal information to authorized employees, contractors, and third-party service providers who need it to perform their job functions (and who are bound by confidentiality agreements).
  • Device and Network Security: Maintaining secure servers, regularly updating software to address vulnerabilities, and using firewalls and intrusion detection systems to protect our networks.
  • Data Retention Limits: Storing your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., retaining purchase records for tax compliance). Once no longer needed, we securely delete or anonymize the data.

Please note that no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for taking steps to protect your account (e.g., using a strong, unique password and not sharing it with others).

4. Third Parties With Whom We Share Information

We do not sell your personal information to third parties for marketing purposes. We may share your information with the following types of third parties only as necessary to provide our Services or as required by law:

  • Service Providers: Third-party companies that help us operate our business, such as:
  • Payment processors (e.g., PayPal, Stripe) to process your payments (they may collect payment details but are prohibited from using them for any purpose other than processing the transaction).
  • Shipping and logistics providers (e.g., FedEx, UPS) to deliver your orders (we share your shipping address with them).
  • IT and cloud service providers (e.g., server hosting, data storage) to maintain our website and store data securely.
  • Customer support platforms to manage inquiries sent to [email protected].

All service providers are contractually obligated to protect your information and use it only in accordance with our instructions.

  • Legal and Regulatory Authorities: We may share information if we believe it is necessary to comply with a legal obligation, protect our rights or property, prevent harm to you or others, or respond to a government request (e.g., a court order, subpoena, or law enforcement inquiry).
  • Business Partners: In limited cases, we may share non-personal or anonymized data with business partners (e.g., market research firms) to analyze industry trends or improve our Services. Anonymized data cannot be used to identify you.
  • In the Event of a Business Transaction: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the new owner or entity as part of the transaction (we will notify you of such a transfer if required by law).

5. Your Rights Regarding Your Information

Depending on your location (e.g., if you are in the European Economic Area, California, or other regions with data protection laws), you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information about you.
  • Deletion: Request that we delete your personal information (subject to exceptions, such as if we need to retain it to comply with legal obligations or provide our Services).
  • Restriction of Use: Request that we restrict how we use your personal information (e.g., if you dispute the accuracy of the data).
  • Data Portability: Request that we transfer your personal information to another organization or to you in a structured, machine-readable format (where technically feasible).
  • Opt-Out: Opt out of receiving marketing communications from us (you can do this by clicking the “unsubscribe” link in our marketing emails, or by contacting us at [email protected]).
  • Withdraw Consent: If we rely on your consent to collect or use your information (e.g., for location data), you can withdraw your consent at any time (this will not affect the lawfulness of our use of your information before you withdrew consent).

To exercise any of these rights, please contact us at [email protected] with your name, contact information, and a clear description of the right you wish to exercise. We will respond to your request within a reasonable timeframe (as required by applicable law).

6. Children’s Privacy

Our Services are not intended for children under the age of 13 (or under the age of 16 in the European Economic Area). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information as soon as possible. If you believe your child has provided us with personal information, please contact us at [email protected].

7. International Data Transfers

Garmineo may operate and store data in multiple countries (e.g., our servers may be located in the United States, Europe, or other regions). If we transfer your personal information from your country to another country (where data protection laws may differ), we will ensure that the transfer is compliant with applicable data protection laws. This may include using:

  • Standard contractual clauses (approved by regulatory authorities like the European Commission) with our service providers.
  • Privacy Shield frameworks (where applicable) for transfers to the United States.
  • Other legally recognized mechanisms to ensure adequate protection of your information.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) on our website to enhance your experience, analyze usage, and improve our Services. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use:

  • Necessary Cookies: Essential for the website to function (e.g., cookies that allow you to log in to your account or add products to your cart). These cookies cannot be disabled.
  • Analytics Cookies: Used to track how you use our website (e.g., pages visited, time spent) to analyze trends and improve website performance.
  • Marketing Cookies: Used to deliver personalized marketing communications (e.g., showing you ads for our products on other websites) if you have opted in.

You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). Please note that disabling certain cookies may affect the functionality of our website (e.g., you may not be able to complete a purchase).

9. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us at:

Last Updated: 2025.09.22