Garmineo Shipping Policy

This Shipping Policy outlines the terms and conditions for the delivery of GPS-enabled products (collectively, “Products”) purchased through the Garmineo website (the “Website”). By placing an order with Garmineo (“we,” “us,” or “our”), you (“Customer,” “you,” or “your”) acknowledge and agree to the shipping rules, timelines, and requirements outlined below. This Policy is supplementary to Garmineo’s Terms of Purchase and Refund Policy—any conflicts will be resolved in favor of the Terms of Purchase.

1. Shipping Coverage & Eligibility

Garmineo offers global shipping to most countries and regions worldwide. We do not restrict shipping based on domestic or international locations, with the following exceptions:

Countries subject to international trade sanctions, export controls, or legal restrictions (e.g., regions where GPS technology is regulated or prohibited by local law).
Remote locations with limited logistics infrastructure (e.g., certain island territories, conflict zones) where carriers cannot provide reliable delivery.

If your shipping address is in a restricted region, we will notify you via email within 24 hours of order placement to cancel the order and issue a full refund (per our Refund Policy). To confirm if your location is eligible, you may contact our customer support team at [email protected] before placing an order.

2. Shipping Timelines

We prioritize fast and reliable delivery to ensure you receive your Products promptly. Our shipping timeline consists of two key stages: order processing and delivery transit.

2.1 Order Processing

For all valid, paid orders placed before 3:00 PM UTC (Monday–Friday, excluding major holidays), we will process and dispatch the order within 1 business day (i.e., “next-day shipping” from the order placement date).
Orders placed after 3:00 PM UTC, on weekends, or during holidays will be processed on the next business day.
Processing includes verifying payment, checking inventory, and preparing the Product for shipment (e.g., packaging, labeling, and coordinating with our logistics partner).

2.2 Delivery Transit

After your order is dispatched, delivery is estimated to take up to 5 days, regardless of whether the destination is domestic (within the United States) or international. This timeline is based on standard shipping services provided by our trusted carriers (e.g., FedEx, UPS, DHL, and local postal services for remote regions).

Important Notes on Transit Times:

Transit times are estimates only and may be delayed by factors beyond our control, including:
Customs clearance (for international orders): This may add 1–3 additional days, as local customs authorities may inspect packages or require additional documentation.
Weather events, natural disasters, or carrier operational disruptions (e.g., labor shortages, transportation delays).
Incorrect or incomplete shipping addresses (see Section 3 for address requirements).
Once your order is shipped, we will send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your delivery.

3. Shipping Costs & Fees

Garmineo offers free shipping on all orders worldwide, with no minimum purchase requirement. There are no hidden shipping fees, surcharges, or delivery charges—this includes:

Domestic shipping (within the United States): No cost for standard delivery.
International shipping: No cost for standard delivery to eligible countries.

3.1 Excluded Fees (Not Covered by Garmineo)

While shipping is free, the following fees are your responsibility (if applicable):

Customs Duties & Import Taxes: For international orders, local customs authorities may impose duties, taxes, or import fees based on the destination country’s regulations. These fees are calculated by the local government and collected by the carrier at the time of delivery. Garmineo does not collect or control these fees, and they are not included in the Product price or shipping cost.
Address Correction Fees: If you provide an incorrect, incomplete, or outdated shipping address (e.g., missing apartment number, wrong city), the carrier may charge a fee to redirect the package. This fee will be invoiced to you, and delivery may be delayed until the fee is paid.

4. Shipping Address Requirements

To ensure smooth delivery, you must provide a complete, accurate, and up-to-date shipping address at checkout. This includes:

Full recipient name (matching government-issued ID for international deliveries).
Street address (including apartment, suite, or unit number, if applicable).
City, state/province, and postal/zip code (formatted correctly for the destination country).
Country and phone number (for carriers to contact you if delivery issues arise).

We are not liable for:

Delayed or lost packages due to incorrect address information.
Failed delivery attempts if the carrier cannot access the address (e.g., gated communities with no access code, unstaffed delivery locations).

If you realize you provided an incorrect address after placing an order, contact us immediately at [email protected]. We can update the address only if the order has not yet been dispatched—once shipped, address changes are subject to carrier approval and may incur fees.

5. Package Tracking & Delivery Confirmation

Tracking Access: As noted in Section 2.2, you will receive a tracking number via email once your order is shipped. You can use this number to check delivery status on the carrier’s website (e.g., FedEx Tracking, UPS Tracking).
Delivery Confirmation: For most locations, the carrier will obtain a signature upon delivery to confirm receipt. If no one is available to sign, the carrier may:
Leave the package at a secure location (e.g., front porch, building lobby) and note this in the tracking information.
Schedule a second delivery attempt (typically within 1–2 days) or hold the package at a local carrier facility for pickup (you will receive a notification with pickup details).
Lost or Missing Packages: If your tracking information shows “delivered” but you have not received the package, contact us at [email protected] within 5 days of the delivery date. We will investigate with the carrier (e.g., verifying delivery location, checking for misdeliveries) and resolve the issue by either reshipping the Product or issuing a full refund (per our Refund Policy).

6. Shipping for Special Cases

6.1 Backordered Products

If a Product you ordered is temporarily out of stock (despite our best efforts to maintain inventory), we will notify you via email within 24 hours of order placement. For backordered items:

We will provide an estimated restock date (typically 3–7 days).
Once the Product is restocked, we will ship it within 1 business day, with delivery still estimated at 5 days post-shipment.
You may cancel the backordered order at any time before shipment and receive a full refund.

6.2 Large or Heavy Products

Certain GPS products (e.g., marine navigation systems with large displays, automotive GPS mounts for commercial vehicles) may be classified as “large/heavy” by carriers. For these items:

Shipping timelines remain the same (1 business day processing + 5 days delivery), but transit may be handled by specialized freight carriers.
Delivery may require a signature from an adult, and the carrier may contact you in advance to schedule a delivery window.

7. Contact Us

For questions about shipping, tracking, address changes, or restricted locations, contact our customer support team:

Email: [email protected]
Response Time: We aim to reply to all shipping inquiries within 24 business hours (Monday–Friday, 9:00 AM–5:00 PM UTC).

8. Changes to This Policy

Garmineo reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting the revised Policy on the Website, with a new “Last Updated” date at the top. We encourage you to review this Policy periodically before placing an order—continued use of the Website constitutes acceptance of the revised terms.

Last Updated: 2025.09.22